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Privacy Policy

DBK99's Privacy Policy — Your Data, Our Responsibility

Your personal information is completely safe at dbk99. We are fully transparent about how we collect, store, and protect your data — everything is explained here.

Last Updated: January 2026
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We How We Protect Your Information

DBK99's core pillars of privacy protection at a glance

Encrypted Data Storage

All your personal and financial information is stored with SSL 256-bit encryption. No unauthorized party can access this data.

No Information Shared with Third Parties

Dbk99 never sells your personal information to third parties. Sharing data for advertising or marketing purposes is strictly prohibited.

Two-Factor Authentication

Your account is protected by 2FA (Two-Factor Authentication). No one can access your account without your mobile OTP.

Secure Server Infrastructure

Our servers are hosted in internationally certified data centers, with 24/7 security monitoring and regular security audits.

Minimal Data Collection

We only collect information that is strictly necessary. It is our policy not to gather personal data beyond what is required.

Right to Erasure

You can view, correct, or request deletion of your stored data at any time. We will act within 7 business days.

Table of Contents
1
What information we collect

Some information is collected when you register and use dbk99. This Privacy Policy clearly explains what data is collected and why.

Information Collected at Registration:

  • Mobile number (required — for account verification)
  • Full name (for payment verification)
  • Date of birth (for age verification)
  • Preferred username and password

Automatically Collected Information:

  • IP address and device information (for security purposes)
  • Browser type and operating system
  • Activity logs on the platform
  • Transaction History

What we do not collect: We do not collect national ID numbers, bank account details, or any other sensitive information — unless legally required to do so.

2
How Collected Information Is Used

Dbk99 uses your data solely for the purposes listed below — it is never used for anything beyond that.

  • Account Management: For registration, login, and identity verification purposes.
  • Payment Processing: To process deposits and withdrawals.
  • Security Assurance: To prevent fraud and unauthorized access.
  • Customer Support: To assist our support team in resolving your issues.
  • Legal Obligations: Disclosing information to authorities when required.
  • Service Improvement: To improve your platform experience (using anonymized statistics).

Marketing: No promotional messages will be sent without your consent. You can turn off marketing notifications at any time from your account settings.

3
How Long We Retain Your Information

Dbk99 does not retain data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

Types of Information Retention Period Because
Account Information For as long as your account remains active For Service Delivery
Transaction History 5 Years Legal Obligations
Support Conversations 2 Years Dispute Resolution
Cookie Data Up to 30 Days Session Management
Security Logs 1 Year Fraud Prevention

After account closure, all data beyond legal obligations will be deleted within the specified timeframe.

4
Who We Share Your Information With

Dbk99 treats your privacy with the utmost respect. Information is only shared with third parties when absolutely necessary.

  • Payment Gateway: Solely to process transactions via Mobile Banking, Nagad, and Rocket.
  • Technology Service Providers: For hosting and security services — they are not permitted to use your data for any other purpose.
  • Legal Authorities: When required by a court order or government directive.

What we do not do: Your information is never sold or transferred to advertising companies, data brokers, or marketing agencies — not ever.

All third-party service providers with whom data is shared are contractually bound to comply with dbk99's privacy standards.

6
Your Rights

As a dbk99 user, you have full control over your own data. Contact our support team to exercise any of the rights listed below.

  • Right to Access: You can view what information we hold about you.
  • Right to Rectification: You can correct any inaccurate or outdated information.
  • Right to Erasure: You can request deletion of your information under certain circumstances.
  • Right to Restrict Processing: You can restrict the use of your information for specific purposes.
  • Right to Data Portability: You can request a copy of your data.
  • Right to Object: You can object to your data being used for any specific purpose.

Upon receiving your request 7 Business Days we will respond within. Complex requests may take up to 30 days.

7
Protection of Minors' Data

Dbk99 does not provide services to anyone under the age of 18. We do not knowingly collect any information from minors.

For parents: If you become aware that your minor child has registered on our platform, please contact our support team immediately. We will delete the account and permanently destroy all associated data.

8
Technical Security Measures

Dbk99 uses multiple layers of technology to protect your data. We back our privacy commitments with real, robust technical measures — not just policy.

  • SSL/TLS Encryption: All data transmissions are encrypted.
  • Firewall Protection: Advanced firewall to prevent unauthorized access.
  • Regular Security Audits: Periodic audits conducted by independent third-party experts.
  • DDoS Protection: The platform is protected against cyber attacks.
  • Access Control: Staff access is limited to only the information they need.

In the event of a data breach: In the event of a data security breach, we will notify affected users within 72 hours and take immediate protective action.

9
Changes to the Privacy Policy

This privacy policy may be updated due to business or legal changes. We will notify users before making any significant updates.

  • The date of any changes will be shown under the "Last Updated" section at the top of this page.
  • In-app notifications will be sent for any major changes.
  • Continued use of the platform after any changes will be considered acceptance of the updated policy.

We recommend reviewing this page regularly. Our Terms and Conditionsand read it.

10
Contact & Complaints

For any privacy-related questions, requests, or complaints, please contact our Data Protection team.

Contact Channels: Email our support team at [email protected] or use the platform's live chat support. We aim to respond within 24 hours.

If we are unable to resolve your complaint satisfactorily, you have the right to escalate it to the relevant data protection authority.

About privacy General Questions

Answers to the most frequently asked questions about our Privacy Policy

No, never. dbk99 does not sell your mobile number or any other personal information to third parties. Your number is used solely for account verification, sending OTPs, and critical security notifications.

Yes. You have the right to see what information dbk99 holds about you. Submit a request to our support team and a report will be sent to you within 7 business days.

Partially yes. Transaction history is retained for up to 5 years due to legal obligations. However, personally identifiable information is deleted within a defined period after account closure.

Yes, but only to improve our services and promote responsible gaming. If analysis of your gaming patterns suggests signs of potential addiction, we will reach out to offer support. This information is never shared with third parties.

Yes. Transaction data processed through Mobile Banking, Nagad, or Rocket is secured with SSL 256-bit encryption. We never store your mobile banking PIN or password.

Your data is protected — register DBK99Join

A transparent privacy policy, strong encryption, and no hidden data usage. Your privacy is completely safe with dbk99.

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